Talent and skills to help you achieve your organizational goals

CRI brings value to its customers by being a trusted partner and premier
provider of innovative products and services
IT Services
IT Services
Contact & Call Centers
Contact & Call Centers
Program Support
Program Support
Control your costs with CRI
Financial Recovery

Put our experience and expertise on your toughest challenges

Government Solutions

Government Solutions

Control your costs
Control your costs

Manage and prioritize budget with cost-effective solutions

Optimize performance
Optimize performance

Refocus internal resources on critical priorities

Scale on demand
Scale on demand

Ramp up programs quickly and scale as needs change

Access qualified talent
Access qualified talent

Vetted, skilled personnel and subject-matter experts

Commercial Solutions

Commercial Solutions

Control your costs
Control your costs

Manage and prioritize budget with cost-effective solutions

Optimize performance
Optimize performance

Refocus internal resources on critical priorities

Scale on demand
Scale on demand

Ramp up programs quickly and scale as needs change

Access qualified talent
Access qualified talent

Vetted, skilled personnel and subject-matter experts

Our Customers

California Rural Indian Health Board
California Rural
Indian Health Board
Department of Education
Department
of Education
Department of Veterans Affairs
Department of
Veterans Affairs
Department of Interior
Department of
The Interior
Department of Transportation
Department of
Transportation
General Services Administration
General Services
Administration
Small Business Administration
Small Business
Administration
National Guard Professional Education Center
National Guard Professional
Education Center
U.S. Army
U.S. Army
Pera
Missouri Higher Education Loan Authority
Missouri Higher Education
Loan Authority
Army National Guard
Army National
Guard

Delivering quality solutions with industry leading results

As a management and solutions integrator, we create innovative approaches and provide exciting services to meet client challenges by integrating the people, processes and technologies with a smart perspective of customer needs. Our success reflects our ability to offer quality customized solutions in a client-focused environment. Through our values-driven culture, we’re focused on providing a best-in-class outcome for our customers.

  • Program Support
  • Information Technology Services
  • Contact Center Services
  • Financial Recovery
CRI

Put your trust in a team of experts with decades of experience and certifications

Throughout our organization, CRI has qualified staff with the experience and knowledge to support your mission. We go a step further to ensure our customers receive quality services and solutions by holding certifications in several key areas:

  • ISO 9001: 2015 Quality Management Systems (QMS)
  • ISO 27001:2013 Information Security Management Systems (ISMS)
  • Federal Information Security Management Act (FISMA)
  • Payment Card Industry Data Security Standard (PCI DSS) 3.2

Proven Results and Earned Reputation – Our Commitment to Your Success

Continuity of Operations Planning Solutions
SUCCESS STORIES

Contact Center Operations Scalability

With our facilities, telephony, systems, and experienced personnel already in place, we have the capability to quickly meet tight timelines for contact center services. CRI trained and re-allocated 100 employees within 36 hours of notice to fulfill a new contact center need for a federal client. While the project was limited in scope, CRI was able to quickly make the transition and meet the special, ad hoc customer service center needs for the customer.

With our facilities, telephony, systems, and experienced personnel already in place, we have the capability to quickly meet tight timelines for contact center services. CRI trained and re-allocated 100 employees within 36 hours of notice to fulfill a new contact center need for a federal client. While the project was limited in scope, CRI was able to quickly make the transition and meet the special, ad hoc customer service center needs for the customer.

Information System
SUCCESS STORIES

Increasing Efficiency, Reducing FOIA Backlogs

Every year, government agencies receive thousands of Freedom of Information Act (FOIA) requests, and with the number only increasing, agencies often find themselves with a backlog of requests. Without the help of companies like CRI, the government’s ability to respond to citizens would only grow longer. CRI was able to process over 1,000 cases, including over 2 million pages, for one federal agency in less than a year. That number exceeded the case processing goal by two-fold. Our staff also effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% – surpassing the backlog reduction goal of 10%.

Every year, government agencies receive thousands of Freedom of Information Act (FOIA) requests, and with the number only increasing, agencies often find themselves with a backlog of requests. Without the help of companies like CRI, the government’s ability to respond to citizens would only grow longer. CRI was able to process over 1,000 cases, including over 2 million pages, for one federal agency in less than a year. That number exceeded the case processing goal by two-fold. Our staff also effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% – surpassing the backlog reduction goal of 10%.