LOWELL, AR. – CRI announces the appointment of ARM industry veteran Don Taylor as Chief Strategy Officer (CSO). Don joins CRI with 40 years of experience in the ARM industry and he is also a Vietnam Veteran.
Don started his career with Diversified Collection Services, Inc., (now Performant Financial Corporation), in 1978 following an honorable discharge from the U.S. Navy. His career expanded to key roles within the ARM industry, including the role of President for three firms; Automated Collection Services, Inc., Education Assistance Services, Inc. and Account Control Technology, Inc.
“We have known Don for 15 years. His wealth of knowledge will be an asset to CRI. His leadership, strategic planning and implementation expertise will contribute to our future growth.” said Scott Dillard, CRI President.
CRI provides multiple services on contracts with federal and state governments for management solutions, collections and identifying improper payments to deceased individuals. Our focus is to seek future opportunities in all these areas on a nationwide basis.
As CSO, Don will work with CRI leadership to develop new business strategies that increase our client base in these service areas within the federal and state government markets and position CRI to expand into the commercial market. He will also provide continuous improvement recommendations for our existing client contracts to further increase CRI’s excellent performance results.
Taylor commented, “having known John and Scott for many years, the opportunity to join CRI as a key contributor is exciting for me. I am confident that while working with the CRI team, we will accelerate CRI’s growth and market presence.