Talent and skills to help you achieve your organizational goals
Central Research, Inc. (CRI) brings value to its customers by being a trusted partner
and premier provider of innovative products and services
IT Services
Contact & Call Centers
Program Support
Financial Recovery
Put our experience and expertise on your toughest challenges
Government Solutions
Control your costs
Manage and prioritize budget with cost-effective solutions
Optimize performance
Refocus internal resources on critical priorities
Scale on demand
Ramp up programs quickly and scale as needs change
Access qualified talent
Vetted, skilled personnel and subject-matter experts
Commercial Solutions
Control your costs
Manage and prioritize budget with cost-effective solutions
Optimize performance
Refocus internal resources on critical priorities
Scale on demand
Ramp up programs quickly and scale as needs change
Access qualified talent
Vetted, skilled personnel and subject-matter experts
Our Customers
Indian Health Board
of Education
Veterans Affairs
The Interior
Transportation
Administration
Administration
Education Center
Loan Authority
Guard
Delivering quality solutions with industry leading results
As a management and solutions integrator, we create innovative approaches and provide exciting services to meet client challenges by integrating the people, processes and technologies with a smart perspective of customer needs. Our success reflects our ability to offer quality customized solutions in a client-focused environment. Through our values-driven culture, we’re focused on providing a best-in-class outcome for our customers.
Put your trust in a team of experts with decades of experience and certifications
Throughout our organization, CRI has qualified staff with the experience and knowledge to support your mission. We go a step further to ensure our customers receive quality services and solutions by holding certifications in several key areas:
- ISO 9001: 2015 Quality Management Systems (QMS)
- ISO 27001:2013 Information Security Management Systems (ISMS)
- Federal Information Security Management Act (FISMA)
- Payment Card Industry Data Security Standard (PCI DSS) 3.2
Proven Results and Earned Reputation – Our Commitment to Your Success
SUCCESS STORIES
Contact Center Operations Scalability
With our facilities, telephony, systems, and experienced personnel already in place, we have the capability to quickly meet tight timelines for contact center services. CRI trained and re-allocated 100 employees within 36 hours of notice to fulfill a new contact center need for a federal client. While the project was limited in scope, CRI was able to quickly make the transition and meet the special, ad hoc customer service center needs for the customer.
With our facilities, telephony, systems, and experienced personnel already in place, we have the capability to quickly meet tight timelines for contact center services. CRI trained and re-allocated 100 employees within 36 hours of notice to fulfill a new contact center need for a federal client. While the project was limited in scope, CRI was able to quickly make the transition and meet the special, ad hoc customer service center needs for the customer.
SUCCESS STORIES
Increasing Efficiency, Reducing FOIA Backlogs
Every year, government agencies receive thousands of Freedom of Information Act (FOIA) requests, and with the number only increasing, agencies often find themselves with a backlog of requests. Without the help of companies like CRI, the government’s ability to respond to citizens would only grow longer. CRI was able to process over 1,000 cases, including over 2 million pages, for one federal agency in less than a year. That number exceeded the case processing goal by two-fold. Our staff also effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% – surpassing the backlog reduction goal of 10%.
Every year, government agencies receive thousands of Freedom of Information Act (FOIA) requests, and with the number only increasing, agencies often find themselves with a backlog of requests. Without the help of companies like CRI, the government’s ability to respond to citizens would only grow longer. CRI was able to process over 1,000 cases, including over 2 million pages, for one federal agency in less than a year. That number exceeded the case processing goal by two-fold. Our staff also effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% – surpassing the backlog reduction goal of 10%.