IT Help Desk outsourcing solutions for SMBs and enterprises
Growing your business requires next-level support
Supporting technology in today’s rapidly changing business environment can be challenging. Small and large companies everywhere rely on technology to run day-to-day operations and achieve long-term growth.
Unexpected or under-resourced IT support related issues experienced by your customers, partners or employees can shift focus away from core business activities and, in turn, lead to overwhelmed staff and unhappy clients. A strained in-house support team may not be able to efficiently handle the increase in inbound calls, emails, and open tickets.
If your strategic goal is to provide your firm with the flexibility and freedom to flourish in today’s information-driven business environment and you need to be competitive within a highly connected marketplace, consider outsourcing IT Help Desk services to an industry expert like CRI Business Solutions.
Things every IT help desk must deliver
- Respond to requests for technical assistance via phone, ticket or email
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise users on appropriate action
- Log all help desk interactions
- Follow up with customers and users to ensure complete resolution of issues
- Redirect problems to the correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Resolve technical problems with Local Area Networks and Wide Area networks
- Prepare activity reports
- Stay current with system information, changes and updates
- Assist in update training manuals for new and revised software and hardware
- Train computer users as necessary
High-quality IT support at a price that makes sense for your business
Your organization will never again have to worry about recruiting, training, fulfillment or other help desk-related tasks.
Reputation and experience to help you succeed
Put your IT worries behind you with CRI Business Solutions.
As a trusted government contractor with over 20 years of experience, CRI brings the same level of expertise, quality control and security to commercial organizations.
Our highly qualified, certified and technically proficient staff is ready to help with system maintenance and monitoring, phone and remote desktop support, computer bugs, data transfers, backups, connectivity and more.
As your business needs change, whether you are acquiring new customers or onboarding partners and suppliers, opening new locations or rolling out new products or services, CRI enables you to scale up or down and respond to your ecosystem of users with the support level they expect.
What you get by choosing CRI:
- Highly experienced company and personnel
- Scalable staffing to meet your goals
- Depth of knowledge and technical expertise
- List our certifications: ISO 9001, ISO 27001, FISMA and PCI DSS
- Experience in compliance
- A breadth of services for any need
- Our brand integrity and guarantee