Careers: Contact Center Jobs

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Contact Center Jobs

The customer experience has never been as important as it is today, and that’s why we’re looking for skilled employees who are ready to deliver results. Our contact center jobs begin with extensive paid training. Our team members are prepared to support customers throughout their journey. If you have call center or customer service experience, then we want to talk with you!

Job Types & Functions

Provides contact center support in a highly professional and fast-paced environment. Call Center Reps provide efficient and accurate handling of customer inquiries, perform account changes, and provide guidance.

Minimum Qualifications

  • High school diploma required
  • 6 months of contact center or customer service experience
  • Must be able to obtain a federal public trust security clearance
  • Must not be in default on any federal student loans or defaulted loans that are guaranteed by the federal government
  • Must Be a U.S. citizen

Provides customer service by handling inbound calls or making outbound calls to provide resolution to inquiries. This position must also communicate through multiple channels, including phone, email, chat and text.

Minimum Qualifications

  • High school diploma/GED required
  • 1 year customer service experience

Provides day-to-day supervision and leadership of contact center representatives. This position must consistently deliver a positive customer experience, accurately resolve inquiries and achieve high qualify assurance metrics.

Minimum Qualifications

  • High school diploma required
  • Contact center experience
  • 2 years of supervisory or leadership experience in a professional business environment or contact center
  • Must be able to obtain a federal public trust security clearance
  • Must not be in default on any federal student loans or defaulted loans that are guaranteed by the federal government
  • Must be a U.S. citizen
CRI Careers Call Center - Work Remote

Work Remote.

Our contact center employees are currently teleworking from home. While these are remote positions, employees must be located within a reasonable distance of our locations.

  • Lowell, Arkansas
  • Columbia, Missouri
  • Chesterfield, Missouri
  • Hendersonville, Tennessee

Grow With Us

We have grown from a small company with two employees into the multi-million-dollar company with hundreds of employees across the U.S. Our success has provided opportunities for many contact center employees to grow professionally into new roles, including Human Resources, Business Development and Information Technology.

If you’re looking for a company to start your career, join Team CRI!

CRI Careers - Contact Center - Grow with Us

You’ve applied. Now what?

Congratulations! We’re glad you want to be part of Team CRI. Below is a break down of what to expect in the application process.

Application Review & Phone Screen

Your application will be reviewed by a recruiter. If you meet the minimum requirements, the recruiter will contact you to set up a phone screen to discuss the position and your qualifications.

Hiring Manager Interview
Hiring Manager Interview

If you qualify, you will be scheduled for a virtual interview with the hiring manager to discuss job specifics and learn more about your experience.

Assessment Test

If the job requires it, you will receive a CSR Assessment that will need to be taken within 24 hours and completed on a laptop or desktop computer. (The test will not work properly on a cell phone or tablet.)

Pass The Test
Pass The Test

If you receive a passing score, you will move to final round of the application process. Your application and score will be reviewed and a recruiter will reach out to you with a verbal offer for the position.

Onboarding and Start Date
Onboarding & Start Date

You will receive an offer letter with a start date and other documents needed to be signed, such as background/credit consent forms. You can expect your onboarding paperwork and equipment information, too.


You will attend paid training to learn about the role, requirements and other job duties needed to support the customer. Depending on the customer, training can last up to 8 weeks. (Training is currently remote.)

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