Outsourced FOIA and Privacy Act Support Services for Federal Agencies
A growing need for innovative approach and strategic partnership
The demand for information regarding governmental affairs grows with each passing year. In 2020, federal agencies and departments received 790,772 Freedom of Information Act (FOIA) requests. The surging volume of FOIA and Privacy Act (PA) requests and the complexity of records result in backlogs, leaving agencies unable to meet regulatory obligations. The risk of litigation and congressional inquiry has become a top-of-mind issue for many agencies.
In response to public demand for government transparency and to reduce litigation risk, federal agencies seek help from experienced outsourcing contractors like CRI to help alleviate the burden.
CRI Business Solutions helps federal agencies increase FOIA and PA program efficiency, reduce backlogs and speed up case closures by providing qualified and trained talent to make a quick impact.
With higher demand comes greater risk
- The nature of requests has evolved from small, simple inquiries to large, complex solicitations that often ask for entire databases requiring sophisticated technology and systems to process documentation.
- The growing volume of requests is overwhelming for many agencies due to staffing shortages and budget limitations.
- The complexity of records and surges in requests result in overworked employees and backlogs, leaving agencies unable to meet regulatory obligations.
- The risk of congressional inquiries has become a top-of-mind issue for many agencies.
End-to-end solution to run your program with confidence and efficiency
FOIA and Privacy Act programs are complicated and costly to run. They often take focus away from mission-critical projects while draining the limited resources of agencies and departments.
From process improvement to program design and deployment, CRI helps your agency build a next-generation FOIA and PA program that meets public demand while saving you time, resources and adhering to regulatory mandates.
Full Cycle FOIA and PA program administration
Program design and implementation
From planning and policy development to personnel training and optimizing procedures, CRI is here to help you streamline workflow to increase processing productivity and case closures.
Backlog reduction
Case adjudication and litigation support
We’ve earned our expertise
CRI has proven experience providing FOIA and Privacy Act administration services, successfully supporting 12 federal contracts across seven agencies.
of Energy
of the Interior
Transportation
Exchange Commission
of the Treasury
Outsource smarter. Execute with confidence.
CRI’s foundation for effective FOIA and PA program management
Flexible, competent staffing
Experienced, properly trained personnel enable you to quickly ramp up and scale your FOIA and PA programs with demand fluctuations. CRI staff has the required aptitude, skill sets and technical savvy to operate the technology and complete tasks with high quality. Our staffing solutions are flexible to avoid scrambling and backlogs when surges occur.
Subject matter expertise
Agency FOIA requests often call for expertise in processing highly sensitive and technical records. With CRI you can feel confident that these requests will be handled with extra care and attention to ensure proper processing and response by our knowledgeable professionals.
Proven experience, innovative solutions, reliable partnership
What started in 2002 as a Service-Disabled, Veteran-Owned Small Business has since grown to become a large government contractor, small business mentor, and recognized industry leader.
We understand that agencies may process FOIA and Privacy Act requests in different ways. That’s why we have developed innovative workflows, flexible processes and effective methods for recruiting, vetting and training the right people for the right job.
From document reviewers, analysts, and litigation support specialists to paralegals and attorneys, CRI has the knowledge and experience to hire at all levels to meet our clients’ needs.
Providing The Highest Standards for Quality
ISO 9001:2013 certified
Small Business Partnerships
Small Business Mentor through Small Business Administration
SUCCESS STORIES
Agency Achieves the lowest FOIA case backlog in 15 years
CRI effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% surpassing the agency’s initial goal of 10% backlog reduction in cases.
CRI effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% surpassing the agency’s initial goal of 10% backlog reduction in cases.